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New GoMonrovia Program Now Available! Ride with GoMonrovia on Lyft for Just $0.50/Ride and Hop On a Bike for $1.00/30-Minute Ride with LimeBike!

On Tuesday, February 20, 2018, the City Council approved a completely revamped Monrovia Transit model! The new, multi-modal transportation program, called GoMonrovia, leverages the strengths of two thriving private companies – the car-sharing provider Lyft, and the dockless bike-sharing provider LimeBike – in partnership with the City’s existing dial-a-ride operator, to provide fast and affordable transportation all throughout Monrovia. 

For Frequently Asked Questions, skip to the bottom of the page. 

How it Works:

GoMonrovia Powered by Lyft

Starting March 17, 2018, those who live, work, and are visiting Monrovia can take advantage of our enhanced public-private transit program through Lyft to take a ride anywhere in our service area for just $0.50! That's right! For the price of a postage stamp, people can’t afford not to hop in a GoMonrovia Lyft and go! 

How to Ride

  • Download the app from your smart phone's app store.
    Lyft App Icon
  • Sign up to create your account.
  • Open the app and click on your profile in the top right-hand corner of the homepage. Click on "Promos" and enter promo code GOMONROVIA. Now, you'll begin receiving the $0.50 flat fare on rides within our service area! Be sure to enter the promo code before requesting a ride! Once you've begun a ride, you won't be able to apply a new promo code. 
  • On the app's homepage, set your pickup location and add your destination address. Make sure you've selected "Lyft - 4 seats" from the list of vehicle options available. Then select "Request Lyft."
  • Lyft will match you with a driver in the area! On average, most passengers will have a wait time of 5 minutes or less. Once the ride is booked, the app will show you the driver's name, the car's make and model, the license plate number, and show you their expected time of arrival. 
  • Once the driver arrives, be sure to double-check that you're boarding the correct vehicle by verifying the vehicle's license plate number and asking the driver's name.  Many cars can look similar, especially when an area is crowded with multiple Lyft pick-ups and drop-offs after an event or at a train station.
  • Enjoy the ride! Each Lyft trip and driver will be different. Some drivers want to chat, some prefer to have a quiet ride.
  • Once you've reached your destination, you'll check-out and have the opportunity to tip your driver and rate them on a scale from 1 to 5 stars. Note that the $0.50 fare plus any tip you provide will be charged to your personal account.  

Lyft's Customer Service

Lyft's main online help center can be found at https://help.lyft.com

Helpful Links & Safety Tips


GoMonrovia Powered by LimeBike

LimeBike, one of the nation’s leading bike-share providers, will begin operating in Monrovia. Unlike traditional bike-share services that require you to pick up and drop off bikes at a few designated dock locations, LimeBike is completely dockless, which means you can take it wherever you want to go!

How to Ride

  • Download the app from your smart phone's app store.
    LimeBike App Icon
  • Sign up to create your account.
  • Open the app to locate bikes near you - Bikes are first-come, first-served. Walk up to any bike you see and scan or enter the code to unlock the bike and start riding!
  • Once you've reached your destination, park your bike in a nearby bike rack or park it safely out of the pedestrian path. Close the back lock to end your ride, and you're all set!

Pricing

  • Regular rides are $1.00 per 30 minutes. 
  • Monthly membership is available for $29.95 for 100 rides in a month. 
  • Adult student membership is available for half-price! Just $0.50 per 30-minute ride and $14.95 for 100 rides per month!

LimeBike's Customer Service

You can contact LimeBike's customer service team to report an issue with a bike or illegal parking at:

  • On the LimeBike app by clicking the "!" icon on the homepage 
  • Email: support@limebike.com
  • Call or Text: 1 (888)-LIME-345 (1-888-546-3345)

Helpful Links & Safety Tips


Monrovia Transit Service Area

Our service area includes the City of Monrovia, Bradbury, unincorporated parts of Los Angeles County adjacent to Monrovia, and Target in Duarte (a designated transfer point to Duarte Transit). We’ll also take passengers to medical appointments at physician’s offices within three miles of City Limits, as well as the City of Hope. 

Who can use Monrovia Transit?

Monrovia Transit is available to all residents and visitors traveling within the service area.

The only exceptions to ridership eligibility are:

  • City policy doesn’t allow school aged children to use Monrovia Transit during the school year, including summer school, on weekdays between the hours of 8:00 a.m. to 4:00 p.m.
  • Children under the age of 12 must be accompanied by a parent or guardian.

Don't have a smart phone or need special accommodations for your ride?

We've got you covered. Call (626) 358-3538 to book your trip today. 

Our dial-a-ride service will continue to operate to serve riders with ADA-related needs. Since those riders without ADA needs will be using Lyft, we expect that response times for riders with ADA needs will improve over the coming months.  

Each of the City's nine shuttle vans is clearly marked with the Monrovia Transit logo and features an ADA-approved wheelchair lift. Our shuttles do not follow a fixed route or schedule. Similar to an airport shuttle van, you may share a ride with other passengers and make a few stops before reaching your destination. 

You can call (626) 358-3538 to make a reservation for same day service or trips up to one week in advance.

Dial-A-Ride Hours of Service

  • Monday - Friday: 7:00 a.m. to 10:00 p.m.
  • Saturday - Sunday: 8:30 a.m. to 6:00 p.m.
  • Holiday Closures: New Year’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.

Fares

Rides on Monrovia Transit shuttles have changed to $0.50 for all passengers! 

Passenger's Aides (must be age 16+) and children under age 2 ride for free. 

How do I schedule a trip?

Call (626) 358-3538 and provide the operator the following information:

  • Your name and telephone number
  • Your pick up time and location
    • You can book a trip up to one week in advance! We'll pick you up no earlier than 5 minutes before and no later than 10 minutes after the scheduled time. If we don't, your ride is free. 
    • We require 24-hour notice for out-of-town medical trips. 
    • Standing reservations can be booked if you take the same trip each week to help make it easier for you!
  • Your drop off time and location
  • Your return trip time and location
  • Any special needs you have (e.g., you’re accompanied by an aide, or you’re in a wheelchair)

If you need to cancel, please call (626) 358-3538 to be courteous of other passengers.  


Frequently Asked Questions 

Expand/Contract Questions and Answers

  • What is GoMonrovia?

  • How do I receive the $0.50 rides using Lyft?

  • Why did my promo code work on previous rides, but not for this ride?

  • The promo code on my Lyft app has an expiration date. Is this program ending soon?

  • Can I ride with Lyft if I don't have a credit card or checking account?

  • What if I leave something important (i.e., keys, wallet, phone) in a Lyft?

  • I see a LimeBike parked illegally. What should I do?

  • There is a LimeBike parked on my residential street. When will it be picked up?

  • How much does it cost the City if someone steals or damages a LimeBike?