Municipal Utility Services

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New Design for the Utility Services Bill 

A refreshed and redesigned utility bill will be arriving in mailboxes in February! To guide you through the new design, an informational flyer was sent out in the January bill cycles. Learn more about the changes by viewing the utility bill informational flyer

Utility Billing Scam Warning

The City of Monrovia has received reports that scammers pretending to represent the City of Monrovia Water Department are targeting customers by phone and requesting that they make an immediate payment to avoid their water service being shut-off. These calls are an attempt to defraud by either obtaining credit card information and/or arranging for a fraudulent payment to be made.

If you receive a call that sounds suspicious or is about an unpaid bill that you do not believe you owe, hang up the phone and call our Water Department at 626-932-5517.

Here are a few things to keep in mind if you receive a questionable call:

  • Scammers can “spoof” a company phone number, meaning that your phone’s caller ID may show that the call is coming from “Department of Water and Power” even if it is not.
  • Some scammers use automated voice-response systems similar to those used by legitimate pay-by-phone services.
  • The City of Monrovia Water Department will never ask you to pay your bill using gift cards, pre-paid credit cards, bitcoin, or money transfers.

Again, if you receive a call that sounds suspicious, please give us a call at 626-932-5517. 

The City of Monrovia is the community's main water supplier, drawing groundwater from the main San Gabriel basin. We provide service to 10,000 residential and business customers.

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Enroll here     Sign Up and Start New Service

Sign up for new service online or in person during regular business hours.  To sign up for service, bring or fax in your completed Water Service Application Form.

Administrative Services Department - Finance Division
415 S. Ivy Avenue
Monrovia, CA 91016

Regular Office Hours
Monday - Thursday 7:00 am to 6:00 pm
Friday 7:00 am to 5:30 pm
(626) 932-5517 
(626) 932-5566

Changes to Your Utility Service Account

To change your billing address online, please complete the Utility Billing Address Change Form

Cancel Your Utility Service

You may cancel your utility service online by completing the Utility Service Cancellation Form.

You may also cancel your utility service over the phone by calling 626-932-5517.

Please have the following information available when you call: 

  • Account number
  • Customer number
  • Service address
  • Name on the account 
  • Last 4 digits of your SSN or TIN
  • Date you would like to cancel service
  • Address where you would like us to mail your final bill

To cancel your utility service in person or by mail, please fill out the Utility Service Cancellation Form and bring it to: 

Administrative Services Department - Finance Division
415 S. Ivy Avenue
Monrovia, CA 91016

Payment Options

Your utility service payment is due date is located on your bill.  To avoid late or shutoff fees, we offer several different payment options to pay your utility service bill.

Pay Online or By Phone

If you have a copy of your bill, you may pay your utility service bill online or use our automated phone system.  Phone payments may be made by calling 1-800-272-9829.  Enter option 3 and the jurisdiction code 1573.  Visa, MasterCard, Discover, American Express, and e-Check payments are accepted. There is no fee to pay online or by phone. Please note that payments will be posted to your account the following day. Answers to some of your questions may be available on the frequently asked questions page.

Electronic Fund Transfer

You can avoid the hassle of mailing in your payment by signing up for the Electronic Funds Transfer (EFT) Program. The EFT Program automatically withdraws the amount due from your checking account each month. You will still receive a paper bill that shows the amount automatically deducted from your checking account account.

To sign up for the EFT program, you will need to fill out and drop off the EFT Sign Up Form, along with a voided check.  The EFT enrollment process usually takes less than 2 billing cycles to complete.  If you want to cancel your participation in the EFT program, please submit an EFT Cancellation Form.  Please allow up to 30 days to process you cancellation request.

Pay by Check

Payments may also be mailed in to our office.  Please enclose your utility service bill stub, if possible, to accelerate processing. Please note that payments will be posted on the date received and not on the postmarked date.

Non-cash payments may be dropped off at the 24-Hour Payment Drop Box located at the entrance to City Hall.

Unable to Pay?

If you are unable to pay your bill, please call us at 626-932-5517 or come by the utility customer service counter at City Hall to discuss payment arrangements.

Report a Water Emergency

Do you want to report a broken pipe or a leak? Call our Public Works Department during regular business hours at 626-932-5575. 

For emergencies outside regular business hours, please call Police Dispatch at 626-256-8088.

Charges and Other Utilities

In addition to water charges, your utility bill includes fees for sewer, street sweeping, storm drains, and other fees.  Additional details can be found on the back of your bill or by viewing our current utility rates and fees

If you are looking to establish service for trash, electricity, gas, or telephone, please contact the appropriate company below or learn more on our Local Utilities page.

Athens Services Waste/Trash 888-336-6100
Southern California Edison Electricity 800-611-1911
So Cal Gas Gas 877-238-0092
Frontier Telephone 844-602-5431

 Supporting Documents & Links