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New Pricing Now in Effect: $1.00 / Shared Ride and $3.50 / Classic Lyft Ride
Shared Rides to Old Town and the Gold Line Station Still $0.50 / Shared Ride

As of February 1, Shared rides on GoMonrovia cost $1.00 / ride, and Classic Lyft rides cost $3.50 / ride. Shared Ride trips that start or end in Old Town or the Monrovia Gold Line Station are just $0.50 / ride. 

GoMonrovia Pricing Changes Effective February 1 2019

What is GoMonrovia?

In February 2018, the City Council approved a completely revamped Monrovia Transit model! The new transportation program, called GoMonrovia, leverages the strengths of the ride-share provider Lyft, in partnership with the City’s dial-a-ride operator, to provide fast and affordable transportation all throughout Monrovia.  

If you need special accommodations, our dial-a-ride service is available to serve those riders with ADA-related needs who have registered for the program. Visit the Monrovia Transit page to learn more.

For Frequently Asked Questions, skip to the bottom of the page.


Registration Required for Lyft Concierge Dispatch Service Starting March 18, 2019

Starting March 18, the City is requiring advanced registration for passengers who do not own smartphones, and would like to book a ride over the telephone using the Lyft Concierge dispatch service.

How to Register

  1. Download and complete the Lyft Concierge Application, including the credit card authorization form, and return to the Community Center.
  2. Once you have been notified that your application was approved, you may call (626) 358-3538 to book a ride with Lyft over the telephone.
  3. If you have a cell phone, you will be sent text messages with the driver and vehicle information, the estimated time of arrival, and when the driver has arrived. 
  4. Charges for your rides will be charged at the end of each month, and a monthly receipt for the amount charged to your credit card will be emailed to you. 

Please note that trips may only be booked that start and end in the GoMonrovia service area. For more information, please call (626) 256-8234.


GoMonrovia Powered by Lyft

As of February 1, those who live, work, and are visiting Monrovia can take advantage of our enhanced public-private transit program through Lyft to take a ride anywhere in our service area at a reduced rate! You can take a Shared Lyft ride (1-2 passengers) for $1.00! If you need a regular Lyft ride (up to 4 passengers), it is only $3.50! Shared Rides to or from Old Town or the Monrovia Gold Line Station will remain $0.50 / ride! 

How to Ride

Lyft App Icon
  • Download the app from your smart phone's app store.
  • Sign up to create your account.
    • Please note that you must be 18 years of age to have a Lyft account and to ride alone in a Lyft vehicle! Minors must be accompanied by someone 18 years or older.
  • Open the app and click on your profile in the top right-hand corner of the homepage. Click on "Promos" and enter promo code GOMONROVIA.
    • Now, you'll have the option of a $1.00 or $3.50 flat fare on rides within our service area, depending on the number of passengers! Shared rides to and from Old Town or the Monrovia Gold Line Station are $0.50.
    • Be sure to enter the promo code before requesting a ride! Once you've begun a ride, you won't be able to apply a new promo code. 
  • On the app's homepage, set your pickup location and add your destination address.
    • For 1-2 passengers, select "Shared" to ride for $1.00.
      • Shared Rides to / from Old Town or the Monrovia Gold Line Station are $0.50. 
    • If there are more than 2 of you riding, select "Lyft" (up to 4 passengers) to ride for $3.50.
    • Then click "Select Shared/Lyft" depending on the option you chose.
  • Lyft will match you with a driver in the area! On average, most passengers will have a wait time of 5 minutes or less. Once the ride is booked, the app will show you the driver's name, the car's make and model, the license plate number, and show you their expected time of arrival.
  • If you've selected "Shared" ride, please note that the time to your destination may be a few minutes longer than expected. In a "Shared" Lyft ride, the driver may pick-up other passengers along your route, to take advantage of the empty seats, creating a truly unique form of public transit!
  • Once the driver arrives, be sure to double-check that you're boarding the correct vehicle by verifying the vehicle's license plate number and asking the driver's name.  Many cars can look similar, especially when an area is crowded with multiple Lyft pick-ups and drop-offs after an event or at a train station.
  • Enjoy the ride! Each Lyft trip and driver will be different. Some drivers want to chat, some prefer to have a quiet ride.
  • Once you've reached your destination, you'll check-out and have the opportunity to tip your driver and rate them on a scale from 1 to 5 stars. Note that the $0.50/$1.00/$3.50 fare plus any tip you provide will be charged to your personal account.  

Questions?

If you experience a problem with the GOMONROVIA promo code or run into other issues using the program, please contact Adriana Marin, Administrative Assistant in Public Services, at (626) 256-8234 or send her an email.


GoMonrovia Service Area

Our service area includes the City of Monrovia, Bradbury, and Target in Duarte (a designated transfer point to Duarte Transit). We’ll also take passengers to medical appointments at physician’s offices within three miles of the City's limits, as well as the City of Hope.

Recently, LA County transportation officials notified the City that they will be opting out of the on-demand Lyft portion of our GoMonrovia transportation program.  At their meeting this Tuesday, March 19, the City Council will consider approval of a revised service area to remove the unincorporated areas of LA County adjacent to Monrovia. As we have shared previously, to account for all of the rides being generated in the unincorporated portions of the GoMonrovia service area, LA County would need to provide an additional $750,000 - $1 million / year in new funding.  Staff was informed by LA County that after consulting with Supervisor Barger, they have made the decision to only have the City provide ADA dial-a-ride services for the unincorporated areas surrounding Monrovia.

Given that factor, we plan on making service area changes to remove unincorporated LA County from the GoMonrovia service area.  This means that any Lyft rides that originate or end in the unincorporated LA County area will no longer be eligible for the GoMonrovia subsidy pricing program.

In addition to changes in the LA County service area, we are also working on finalizing a few other program modifications, including:

  • Establish a new Bradbury fee for service contract which will maintain the provision of GoMonrovia services for their community, while taking into account 100% full cost recovery for the services provided by Monrovia.
  • For our dial-a-ride program, we have assessed call volumes and service demands, and we believe that we can make the overall ADA operation more efficient by transitioning from larger scale vans down to smaller scale van.  This transition will save us around $3.29 / revenue hour of service, based primarily on the fact that the larger scale vans are more expensive to operate (and require a Class B license to drive).  In addition, the smaller scale vehicles are easier to maneuver, and given the relatively smaller ADA population we are serving (around 60 – 70 customers total), the transition should make the service being provided to our ADA customer base more effective.

In addition to the initiatives being analyzed above, staff was also informed about a pending Metro call for projects, whereby Monrovia could be eligible for up to $600,000 in ongoing federal transportation funds to pay for our dial-a-ride services for passengers with ADA needs.

Once all of the above program components have been instituted, staff will coordinate one final review of the overall cost structure for the GoMonrovia program, and any necessary Lyft per-ride pricing changes will be brought forward for City Council review in April / May.

For a map of the entire service area, click into the Promos section on the Lyft app, and click "View coverage area."

 


Lime Discontinuing Bikeshare Program in Monrovia and Elsewhere

Beginning March 15, Lime will no longer be operating their bikeshare program. As Lime is intending to focus solely on their scooter business, they will no longer be providing pedal-bike services.

All of the bikes operating in Monrovia are in the process of being collected, with the goal of removing them all by March 15. In addition, anyone who has a remaining balance in their Lime account will be able to request a refund of their monies through Lime customer service. 

Lime is one of the nation’s leading dockless bike-share providers! Unlike traditional bike-share services that require you to pick up and drop off bikes at a few designated dock locations, LimeBike is completely dock-free, which means you can take it wherever you want to go!


Helpful Links & Safety Tips

Frequently Asked Questions 

Expand/Contract Questions and Answers

  • How do I receive the discounted rides using Lyft?

  • What is the difference between a Shared ride and a Lyft Ride?

  • The promo code on my Lyft app has an expiration date. Is this program ending soon?

  • Why did my promo code work on previous rides, but not for this ride?

  • Can I ride with Lyft if I don't have a credit card or checking account?

  • How can I contact Lyft's customer service?

  • What if I leave something important (i.e., keys, wallet, phone) in a Lyft?

  • Are children allowed to request Lyft rides?

  • Are pets allowed in Lyft rides?

  • Can I request a Lyft ride for a friend or family member?

  • I recently added the GoMonrovia code to my Lyft app. How come I only have access to $1.00 shared ride?